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Pizza Store Simulation Essay

Pizza Store Layout Simulation University of Phoenix Introduction The concept of the learning curve is a powerful tool and is applicable to all learning processes. In this simulation I became the manager and ran the Pizza store hoping to produce a better process for the amount of time a customer waits for their order. The goal of my job was to apply the learning curve concepts to test the alternative against the current process of the Pizza store. I will explain and provide information on the processes that I chose to implement, the outcome of each process, and the overall success of my performance.

Mario opened his Pizza parlor in 1950 which is located indoor at the local mall. The current problem that is going on with the store is that customers are dissatisfied with the long wait for orders and some people are even leaving without being served. The importance of making this business a success is increasing profitability, reducing the waiting time in the restaurant, and having a process implemented that will maintain a balance between the demand for service and the capacity of the system to provide the service to customers. Learning Curve Concepts

There are many ways that the learning curve concepts can be applied to the existing process. “Learning curves are useful both to cost estimators and analysts. The learning curve is based on three fundamental assumptions: the time required to perform a task decreases as the task is repeated, the amount of improvement decreases as more units are produces, and the rate of improvement has sufficient consistency to allow its use as a reduction tool. ”() All of these tools were very helpful in determining the right processes to use in the simulation.

I applied these tools over and over which helped me better understand and increase my performance. Performance Data As the simulation began I had to decide of the number of wait staff, kitchen staff and tables that would cause an improvement for the restaurant. The current amount of tables for four was 14, tables for two were 0, the wait staff was 6, and the kitchen staff was 5. I choose to change the distribution of the tables and establish and priority rule. I choose to go with ten tables of 4, eight tables of 2, and the wait and kitchen staff would remain the same.

The end result of changing the process and implementing the new alternatives was asuccess. The decision caused a reasonable amount of profit and caused the loss of sales to be reduced. The following performance data shows the results. {draw:frame} “This was the optimum solution as the waiting time had reduced considerably, there was a reasonably amount of profit made, and the utilization of all the servers was not very high. ” (UOP, 2009) The next process to be implemented for the next two weeks was to deal with the issues of the ovens going out which caused the processing time to increase.

I had the option to by more manual ovens, buy conveyor ovens, and add a MenuPoint system which could help take customer orders. I choose to get rid of the manual ovens since they were already having issues and replace it with the conveyor oven which reduced the waiting time considerably. The MenuPoint system option was also a good choice because it reduced the mean processing time for the waiters. The following performance data displays the results. {draw:frame} These weeks were great and caused the profitability to increase and the lost of sales to decrease. In the following weeks there were more decisions to make.

The mall had an increase of customers and as a result I had the option to open a take-out counter or open Cream Puffs which is the bakery next door. I chose to rent Cream Puffs next door since there has been an increase in demand. This was a very good decision which allowed flexibility for the business and an increase in profit. Here are the performance data that displays the results. {draw:frame} Conclusion Overall Mario was pleased with the success of the business and decided to let me take over the store. I applied all the fundamentals of the learning curve such as repeating the simulation and the tasks, which caused improvement.

I did not get everything correct the first time which is why I kept going applying the process. The learning curve concepts made the end results of the process improve causing the new process to be better than the current process of the Pizza store. References Businessdictionary. com. 2009. Learning Curve. Retrieved November 16, 2009 from http://www. businessdictionary. com/definition/learning-curve. html University of Phoenix. (2009). Pizza Store Layout Simulation. Retrieved November 16, 2009, from University of Phoenix, Simulation, OPS571—Operations Management Course Website.

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